FAQ

 

Our coffee

  • We buy exclusively specialty grade coffee with a 80+ Q score. Quality is our main focus and we are always searching for new and exciting coffees. We purchase mostly through importers and have strong relationships with that side of the supply chain. As a general rule we aim to support small businesses first. Ben’s dream is to one day be a coffee grower himself!

  • Best Practices

    • Use an airtight container: Keep your coffee beans in a sealed, airtight container to protect them from air exposure and oxidation.

    • Store in a cool, dark place: Keep your beans away from direct sunlight, heat, and humidity. A pantry or cupboard is ideal for maintaining freshness.

    • Freeze beans for long-term storage: Freezing is becoming a popular method for storing coffee beans. For best results, divide your beans into small, airtight portions and freeze them. Thaw only what you need, keeping the rest frozen to extend their shelf life. For great freezer portion control check out our tubes here.

    Grind only what you need: Ground coffee loses its freshness much faster than whole beans. Grind beans just before brewing to preserve flavour.

  • We always have a decaf option available in 250g or 1kg — find out what’s on offer here.

  • We are currently trialling the use of kerbside recyclable coffee bags. These bags do not have a valve or zipper — the breathable base releases the natural gases — and we use paper labels on all our products. So when your bag is empty, it can go straight into your recycling bin.

 

Brewing

 

Ordering

  • Tin Man offers a range of coffee to suit everyone. We can narrow it down by asking a few simple questions, and most people fall into one of 3 categories.

    • Black coffee drinkers — we recommend filter roasts or Single Origin Espresso

    • White coffee drinkers — we recommend our espresso blends particularly Good Tides and Hey Ciccio.

    • Both — either of our blends, particularly Backgammon Blend or Single Origins.

    We also recommend familiarizing yourself with processing methods to discern if you prefer washed or natural coffees.

  • If you start with a 20g recipe for either Filter or Espresso you will find that the following quantities will get you approximately the following amount of brews:

    250g = 12 brews

    1kg = 50 brews

    Keeping in mind you may need to account for a little dialing in for your coffee which may lower these numbers slightly. 

  • Absolutely — please select your grind size through the pop up window prior to checking out.

  • We are located at 6 Allenby Street Coburg North and happy to see you.

  • Yes we do! We encourage home roasting and will sell you what we can — visit us at the warehouse to see what’s available.

  • Yes, we have brewing equipment such as filters, scales and other brew gear available from the warehouse, and some online here.

  • Yes! We offer e-gift cards from $25, which can be purchased here.

 

Subscriptions

  • You can cancel your subscription any time by logging into your customer account and clicking Cancel Subscription. 

    If you have any trouble, please contact us and we can cancel your subscription for you. 

    If you wish to delay or pause your subscription, please get in touch and we can organise that for you.

 

Shipping

  • We deliver Australia–wide through Australia Post.

  • Orders over $100 are free Australia-wide! For orders under $100, shipping is calculated at checkout, and charges are based on current Australia Post fees per weight.

  • Orders are dispatched within 3 business days. Australia Post usually takes 2–4 business days within Melbourne and 3–6 business days interstate.

  • Absolutely, visit us in person at 6 Allenby Street, Coburg North VIC 3058. We are open to the public Tues – Fri 10am – 4pm, and on Sat 9am –12pm.

  • We can – please contact us to discuss pre–paid shipping options.

 

Wholesale

  • Yes we do! We'd love for you to become one of our cafe partners. Get in touch with us through our Wholesale page. We'll organise someone to come out to you to have a chat and try some samples.